7Gear Casino Privacy Policy
At 7Gear Online Casino, we are fully committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website at www.7gear.io, create an account, or use any of our services. By accessing our platform, you agree to the practices described in this document. We encourage you to read it carefully.
Who We Are
Here at 7Gear Casino, we operate under a Costa Rica licence and serve players across Finland, the Netherlands, Greece, and Spain. We are the data controller responsible for the personal information you provide to us. If you have any questions about this policy or how we handle your data, you can reach our support team at [email protected]. Our customer support operates 24/7, and we are always ready to assist you with any privacy-related concerns.
Information We Collect
Our 7Gear Online Casino platform collects several categories of personal data when you interact with our services. We gather this information to provide you with a secure, personalised, and compliant gaming experience.
Personal Identification Data
- Full name, date of birth, and nationality
- Email address and phone number
- Residential address and proof of identity documents
- Username and password associated with your 7gear login
Financial and Transaction Data
- Payment method details, including card information for Visa, Mastercard, and Maestro
- Bank transfer and cryptocurrency wallet details (Bitcoin, Ethereum, Litecoin, and others)
- Deposit and withdrawal history, including transactions from the minimum deposit of €20
- Records of bonuses applied, including any 7 gear bonus or promotional code usage
Technical and Behavioural Data
- IP address, browser type, and device information
- Session data from the 7gear app and mobile browser
- Pages visited, games played, and time spent on our platform
- Cookies and tracking technologies as described in our Cookie Policy
How We Use Your Information
We at 7GearOnlineCasino use the data we collect for specific, lawful purposes. We do not sell your personal information to third parties. Below are the primary ways in which we use your data:
- To verify your identity during account registration and the 7 gear casino login process
- To process deposits and withdrawals in line with our payment procedures and limits
- To comply with our anti-money laundering (AML) and Know Your Customer (KYC) obligations
- To deliver and personalise our gaming services, including slots and live casino products
- To administer promotions and bonuses, such as our welcome pack and any applicable 7gear bonus codes or promo codes
- To provide customer support via LiveChat and email
- To monitor for fraud, suspicious activity, and responsible gambling indicators
- To send you relevant communications and updates, where you have given consent
Legal Basis for Processing
Our 7 Gear Casino processes your personal data based on the following legal grounds:
- Contractual necessity: Processing is required to fulfil our obligations to you as a registered player
- Legal compliance: We process data to meet regulatory requirements under our Costa Rica licence
- Legitimate interests: We use data to improve our services, prevent fraud, and ensure platform security
- Consent: Where required, we obtain your explicit consent before processing certain data, such as marketing communications
Cookies and Tracking Technologies
We use cookies and similar technologies on our website to enhance your browsing experience, analyse site traffic, and remember your preferences. When you access 7Gear Online Casino for the first time, we will ask for your consent to use non-essential cookies. You may manage or withdraw your cookie preferences at any time through your browser settings. Essential cookies, however, are necessary for our platform to function correctly and cannot be disabled.
Data Sharing and Third Parties
At 7 Gear Online Casino, we share your personal information only where necessary and with trusted third parties who are contractually obligated to protect it. These may include:
- Payment providers such as CoinsPaid and Noda for processing transactions
- Game software providers including Pragmatic Play, NetEnt, Play'n GO, and other partners
- Identity verification and fraud prevention services
- Regulatory and law enforcement authorities when legally required
- Our LiveChat integration provider for customer support services
We do not transfer your data outside of applicable data protection frameworks without appropriate safeguards in place. Our 7Gear Casino team takes all reasonable steps to ensure that third-party partners maintain the same standards of data security that we uphold.
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. If you close your account, we may retain certain information for up to five years or longer if required by law. You may request the deletion of your data by contacting us at [email protected], subject to any legal retention requirements that override such requests.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data when using our 7 Gear platform:
- Right of access: You may request a copy of the data we hold about you
- Right to rectification: You may ask us to correct inaccurate or incomplete data
- Right to erasure: You may request deletion of your data, subject to legal obligations
- Right to restriction: You may ask us to limit how we process your data in certain circumstances
- Right to data portability: You may request your data in a machine-readable format
- Right to object: You may object to our processing of your data for marketing purposes
To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within 30 days.
Security Measures
We at 7GearOnlineCasino take data security seriously. We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These measures include SSL encryption, secure server environments, and strict internal access controls. While no system is entirely immune to risk, we continuously review and update our security practices to keep your data as safe as possible.
Restricted Countries
Our 7 Gear Online Casino does not accept players from certain jurisdictions. We are unable to process or retain personal data submitted by users from restricted countries in the context of gaming services. If you access our website from a restricted territory, we may still collect limited technical data for security and compliance purposes. A full list of restricted countries is available in our Terms and Conditions.
Responsible Gambling and Data Use
We use your personal data, including gaming history and deposit patterns, to monitor for signs of problem gambling. Our responsible gambling tools rely on this data to help us protect vulnerable players. If we identify concerning patterns, we may reach out to you proactively or impose account limitations. This use of your data is in your best interest and is part of our commitment to player welfare at 7Gear Online Casino.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of our 7 Gear Casino platform after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please do not hesitate to contact us. Our support team is available 24 hours a day, 7 days a week, 365 days a year. You can reach us at [email protected] or via the LiveChat feature available directly on our website at www.7gear.io.